The Importance of Customer Service in Cleaning Services

For many people, their home is like a second-home. That’s why it’s important to choose a service that understands the importance of customer care.

Prioritizing value and communication is the key to long lasting relationships with customers and longevity for your Cleaning Services in Colorado Springs CO. It outlines expectations and puts out fires before they flame up.

1. Get to Know Your Customers

When a customer allows a cleaning service into their home, they want to be able to trust them. This can be difficult if they don’t know much about your company.

After the first cleaning, follow up with a phone call asking for feedback and scheduling their next appointment. Include a manila folder with their original Service Agreement and Welcome Letter for their records.

A client also wants to be able to contact their cleaning company easily for any questions or concerns. Be sure you and your team members are available by phone, email or text.

2. Create a Cleaning Specifications List

When starting a cleaning business, it is often important to create a list of specifications that your team should follow. This will help ensure that the work is completed to a high standard and that all customers are happy with the results.

It is also important to invest in quality cleaning supplies and have a good script for answering the phone so that your business can be properly represented. In addition, you should consider getting a business insurance policy to protect your business.

3. Create a Cleaning Proposal

If you’re a cleaning business, creating a proposal should be your first step after meeting with a new client. This will help your prospect understand what the cost will be and will help you win their business.

This cleaning proposal template is fully editable so you can customize it to match your process. Just click, drag & drop your logo, add text — anything you want to change. Then you can send it off to the client for digital signatures and get to work!

4. Create a Welcome Packet

A client welcome packet is a great way to set boundaries. You can include everything from your working hours/days to your project process in a simple document that sets clear expectations for both you and the client.

You can print physical welcome packets or turn them into a formatted PDF for your clients (that can be sent through services like invoicely). Either way, the result is an impressive first impression that helps you form systems for smoothly gliding down the paper river of business.

5. Create a Cleaning Schedule

A cleaning schedule is a great way to ensure that every surface, equipment and high-traffic area in your establishment is cleaned consistently. It also allows you to track what tasks have been completed and who has done them.

Some clients work irregular schedules, such as overnight shifts or 3 days on and off, so creating a cleaning schedule may take some trial and error. However, once you find a routine that works, you can tick off each task as it is completed.

6. Create a Cleaning Checklist

Whether you follow it loosely or to the letter, a cleaning checklist helps you tick off chores and enjoy a cleaner home. But it’s not just a helpful tool for cleaning services.

Make sure to create engaging content that speaks to your ideal customer’s problems. This will help you attract more customers to your cleaning business.

You may also want to look into a company like Better Reviews Now that will help you get more positive reviews for your cleaning business.

7. Create a Cleaning Report

Providing excellent customer service is about more than just the little things, like greeting clients, returning calls promptly or billing accurately. It’s about being reliable and trustworthy and giving customers peace of mind that their homes are being cleaned to their satisfaction.

Keep a record of all checks or credit and debit payments made to your business. This register can also be used to track inventory and keep records of damages that occur in your client’s homes.

8. Communicate with Your Customers

Communicating with your customers, whether verbal or written, is one of the most important aspects of running a cleaning business. Strong communication builds trust and outlines expectations, which helps create long lasting business relationships.

Streamline your processes so that it’s easy for clients to communicate with you, register complaints, request service changes, and make payments. Also, share your expertise by publishing helpful tips and videos on social media or emailing them to your clients.

Using conversational marketing strategies, such as chatbots and automated messaging, allows you to communicate with potential clients in real-time. The Taskbird app makes this process even easier.